Terms and Conditions – Spirits Travel

Welcome to Spirits Travel, a portal specialized in organizing customized travel experiences and tour packages. We invite you to carefully read the following Terms and Conditions before proceeding with any booking.

These Terms govern the use of the website, booking procedures, contractual conditions, and the reciprocal rights and obligations between the user (hereinafter referred to as the “Client”) and Spirits Travel (hereinafter referred to as the “Agency”). By making a booking, the Client accepts these Terms in full, also on behalf of all participants included in the same reservation.

 

1. Acceptance of the Terms

By submitting a booking request through our website, by email, or by telephone, the Client declares to have read, understood, and accepted these Terms and Conditions. The contract becomes binding upon receipt of written confirmation from the Agency.

 

2. Booking Procedure

The booking process consists of three stages:

1. Initial Request

The Client submits a request specifying destination, travel dates, number of participants, and personal preferences.

2. Customized Proposal

A dedicated travel consultant will contact the Client to design a tailor-made itinerary. All travel details will be agreed upon to ensure a personalized experience.

3. Confirmation and Payment

After approval of the itinerary, the Agency will send a confirmation email including travel details, payment methods, and any required documentation. The booking becomes final only upon receipt of payment.

 

3. Client Obligations

The Client is responsible for:

• Providing accurate and complete information;

• Verifying the correctness of all personal and travel data;

• Ensuring compliance with passport, visa, and health requirements;

• Promptly informing the Agency of any changes or special requests.

 

4. Agency Responsibilities

Spirits Travel undertakes to:

• Act with professionalism and transparency;

• Cooperate with reliable suppliers;

• Inform the Client of any changes due to force majeure or exceptional circumstances.

 

5. Privacy Policy

All personal data is processed in accordance with EU Regulation 2016/679 (GDPR). Please refer to our Privacy Policy for details.

 

6. Customer Support and Communication

Spirits Travel provides continuous assistance before, during, and after travel. All official communications must occur via the contact details listed on the website.

 

7. Payment Policy

Deposit

• Standard: 25% of total package price

• High season / holidays (Christmas, New Year, Easter): 50%

Payment methods:

• Credit card (authorization required)

• Bank transfer

Final Balance

• Credit card: no later than 2 days before arrival

• Bank transfer: no later than 30 days before arrival

• Cash: upon arrival if previously agreed

 

8. Credit Card Payments and Security

Clients paying by credit card must complete and sign a payment authorization form. The Agency may request additional documents to verify identity and transaction legitimacy.

 

9. Booking Confirmation

A booking is confirmed only after:

• Receipt of the deposit;

• Itinerary approval;

• Official written confirmation by Spirits Travel.

 

10. Cancellation Policy

Ordinary Period

• 61+ days: 10% penalty

• 60–31 days: 25%

• 30–15 days: 50%

• 14–1 days: 100%

Holiday Periods

• 61+ days: 25%

• 60–31 days: 50%

• 30–15 days: 75%

• 14–1 days: 100%

Groups, Customized Tours, Charters

Special conditions apply.

Airline penalties apply independently.

A 5% bank fee applies to refunds.

 

11. Refunds

Refunds are processed via the original payment method. No refunds for no-shows. Processing fees apply.

 

12. Booking Modifications

Changes are subject to availability and may incur additional costs.

 

13. Flights

Domestic Flights

Economy class unless stated otherwise.

International Flights

Agency assists but airlines remain responsible for operations.

 

14. Force Majeure

In extraordinary circumstances, payments will be converted into travel credits or vouchers.

 

15. Monthly Installment Payments

Two options:

• Monthly installments with final payment upon arrival

• Full amount prepaid in monthly installments

 

16. Special Requests

Requests are subject to availability and cannot be guaranteed.

 

17. Children Policy

With Accommodation

• 0–1.99 years: Free

• 2–5.99 years: 25%

• 6–11.99 years: 50%

• 12+: Adult rate

Excursions

• Under 6: Free

• 6–11.99: 50%

• 12+: Adult rate

 

18. Use of Client Images

Images shared voluntarily may be used for promotional purposes unless the Client objects in writing.

 

19. Tips

Tips are appreciated but not mandatory.

 

20. Complaints

Must be reported:

• Immediately on site;

• Then to Customer Care;

• In writing within 7 working days after return.

 

21. Contract Validity

The contract becomes binding upon written confirmation and payment.

 

22. General Clauses

Only this document governs the contractual relationship.

 

23. Applicable Law and Jurisdiction

This contract is governed by Egyptian law. Exclusive jurisdiction: Cairo courts.

 

24. Official Assistance

Clients may contact Customer Support via the official website channels.

 

Conclusion

Thank you for choosing Spirits Travel. Our mission is to provide safe, transparent, and high-quality travel experiences while protecting our clients’ rights and interests.

Booking with Spirits Travel means trusting a professional partner who places your peace of mind first.

Have a wonderful journey!